Support

If you have successfully logged in before, the first thing to try is clearing your browser cache. You need only clear the cache/cookies. It’s not necessary to clear your passwords or browser history. Restart your browser and try logging in again by manually – carefully! – typing in your password (rather than accepting a pre-fill).

If you don’t know how to clear your cache/cookies/temp files, see this page or do an internet search for “clear cache Google Chrome” (or whatever browser you are using).

If you’ve forgotten your password, you can reset it by clicking the “lost your password?” link on the login page and following the instructions.

If after all that you still can’t log in, then please email us using the form below, and specify the email address associated with your membership so that we can investigate.

If this is happening after you have recently changed membership levels, then please try using a different browser or clearing your browser cache. You need only clear the cache/cookies. It’s not necessary to clear your passwords or browser history.

If you don’t know how to clear your cache/cookies/temp files, see this page or do an internet search for “clear cache Google Chrome” (or whatever browser you are using).

If clearing the cache doesn’t work, then please contact us so we can resolve this issue for you. Make sure to let us know the full name and email address used to open you account, and what programs you should have access to.

You might also try using a different browser. We recommend using Firefox or Chrome.

Thanks for asking! If you are an Introduction to Relational Horsemanship membership customer and you see locked icons, it means your subscription level does not include that content. In order to gain access, you need to upgrade to a Master Course or Mentorship subscription. You can do that from your subscriptions page. Just click on the icon of the new level you wish to join. Your payment will be prorated and your old subscription will be cancelled automatically.

We use Zoom for our live webinar platform. Here is their troubleshooting page. If you need further assistance, please let us know.

If you’re looking for the Zoom link, you can find it by clicking on the following icon in your Dashboard, or going directly here.

If you miss a live webinar, don’t worry! The replay will be made available approximately 48 hours after the live event and posted on this page in your Members’ Area where we keep the most recent three webinars. We send an email notification out as soon as the recording is available.

Please note that if the webinar was a free webinar, recordings are not always made.

Thanks for asking! To update your credit card information simply navigate to the Subscriptions page of your Members Area and click Update Card. Note that if your payment is more than 1 week overdue, your membership will have been revoked and your subscription cancelled, and you will need to purchase again (you should have received several email reminders first).

If you have any questions about how much you owe, to make a payment, or to discuss payment plan options, contact us using the form below. Please do not send any credit card information via email as it is not secure.

We have a 30 day refund policy on all of our physical and virtual products. If you are not 100% satisfied with your purchase, simply contact us using the form below to request a refund. (The 30 days starts the day you place your initial order.) For more information, see our Terms & Conditions.

From your Members Area, visit your Subscriptions page (accessible from the Account->Subscriptions menu). You will be able to update your credit card information on that page.

NOTE: Please do not send credit card information via email as it it not secure.

Absolutely! If you would like to upgrade (or downgrade), visit your Subscriptions page. Just choose the new option that you want, and proceed to the order form, where you can check out with one click.

By upgrading through this page, you ensure that you are logged in, which means that your existing subscription will be replaced with your new one. Specifically, your old subscription will be automatically cancelled, and your payments for the new level will be prorated as appropriate.

If you want a refresher on what each membership option offers, you can learn more about the Master Course here and the Mentorship options here. Just make that you visit the order form through your Subscriptions page when you’re ready to purchase to ensure that your existing subscription gets replaced and you don’t accidentally start a second one.