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Josh and the team are always happy to hear from you, so if you have a question, comment, or want more information about any of the programs or products we offer, please reach out. We’ll get back to you in two shakes of a foal’s tail!

Before contacting us, please scroll down below this form and check the FAQ for answers to common questions about membership access, billing, and subscriptions. If you still have any questions, please free free to contact us using the form below.

To cancel your subscription, or change membership levels, please visit your Subscriptions page.



    Mailing Address

    A Horseman’s Pursuit 
    Box 273 
    Colinton, AB 
    Canada T0G 0R0


    Monday through Friday, 9am-5pm MST or 11am-7pm EST



    FAQ: Content Access Questions:

    I signed up for your membership but I’m not receiving your emails.

    First, check your Spam or Promotions Folder. Do a search in your email for “” and “”. Make sure whitelist those email addresses (add them to your email’s address book).

    If you are still having trouble, contact us immediately so we can check our database. When you email us, please make sure to include the mail address you signed up with.

    If you are not familiar with “whitelisting”, it means teaching your email client (Gmail, Hotmail, etc) what is not Spam. Depending on your email client, whitelisting instructions will vary. Open a new browser window and do an internet search for “whitelisting instructions for___________” Fill in the blank with your email client (Gmail, Hotmail, SBC global, Microsoft Outlook, etc…). Here is an article for reference that may help.

    I just purchased your membership. Why didn't I receive my login details or receipt?

    Congratulations on your new program!  If you have not receive your login details or invoice, make sure to check your Spam or Promotions folder. Keep in mind, that it can sometimes take up to 30 minutes for the emails to land in your inbox. If you have waited at least 30 minutes and you still don’t see them, contact us immediately using the form below so we can 1) make sure your order went through and 2) resend your invoice and welcome email to you.

    I am having trouble logging in to the membership site.

    If you have successfully logged in before, the first thing to try is clearing your browser cache. You need only clear the cache/cookies. It’s not necessary to clear your passwords or browser history. Restart your browser and try logging in again by manually – carefully! – typing in your password (rather than accepting a pre-fill).

    If you don’t know how to clear your cache/cookies/temp files, see this page or do an internet search for “clear cache Google Chrome” (or whatever browser you are using).

    If you’ve forgotten your password, you can reset it by clicking the “lost your password?” link on the login page and following the instructions.

    If after all that you still can’t log in, then please email us using the form below, and specify the email address associated with your membership so that we can investigate.

    I can log in but my programs are locked.

    If this is happening after you have recently changed membership levels, then please try using a different browser or clearing your browser cache. You need only clear the cache/cookies. It’s not necessary to clear your passwords or browser history.

    If you don’t know how to clear your cache/cookies/temp files, see this page or do an internet search for “clear cache Google Chrome” (or whatever browser you are using).

    If clearing the cache doesn’t work, then please contact us so we can resolve this issue for you. Make sure to let us know the full name and email address used to open you account, and what programs you should have access to.

    What do I do if the training video won't play or stops in the middle?

    First check whether your you have a strong and stable internet connection.

    You might also try using a different browser. We recommend using Firefox or Chrome.

    I’m an Introduction to Relational Horsemanship membership customer and see that some of the content in my membership site dashboard is locked. How do I get access to it?

    Thanks for asking! If you are an Introduction to Relational Horsemanship membership customer and you see locked icons, it means your subscription level does not include that content. In order to gain access, you need to upgrade to a Master Course or Mentorship subscription. You can do that from your subscriptions page. Just click on the icon of the new level you wish to join. Your payment will be prorated and your old subscription will be cancelled automatically.

    I am having trouble joining the Live Weekly Webinar. Help!

    We use Zoom for our live webinar platform. Here is their troubleshooting page. If you need further assistance, please let us know.

    If you’re looking for the Zoom link, you can find it by clicking on the following icon in your Dashboard, or going directly here.

    I'm a Master Course (or Mentorship) customer and missed the live webinar! Will there be a replay?

    If you miss a live webinar, don’t worry! The replay will be made available approximately 48 hours after the live event and posted on this page in your Members’ Area where we keep the most recent three webinars. We send an email notification out as soon as the recording is available.

    Please note that if the webinar was a free webinar, recordings are not always made.

    Can I download the video sessions?

    You can stream any of the course or webinar videos at any time. We do not at this time offer these files in a downloadable format. You will be able to stream these files directly from your device anywhere that has internet or that you can access your data plan.

    FAQ: Subscription and Billing Questions:

    What exactly is included in the Mentorship membership level? How is it different than the Master Course?

    Thanks for asking! The Mentorship level memberships include weekly live and recorded webinars with Josh. During live webinars, you can ask Josh questions and work on your horsemanship. You will also have access to two 1-1 private sessions with either Josh or a JN Advanced Instructor (depending on your Mentorship subscription level) that are scheduled using the instructor’s calendar link at at time that works for you. The difference is that the Master Course does not include the private 1-1 sessions and extra email support. As soon as you become a Master Course or Mentorship level member, you will have access to the archives of the past webinars so that you can review the material at any time.

    My account is past due. What are my payment options?

    Thanks for asking! To update your credit card information simply navigate to the Subscriptions page of your Members Area and click Update Card. Note that if your payment is more than 1 week overdue, your membership will have been revoked and your subscription cancelled, and you will need to purchase again (you should have received several email reminders first).

    If you have any questions about how much you owe, to make a payment, or to discuss payment plan options, contact us using the form below. Please do not send any credit card information via email as it is not secure.

    How do I cancel my Relational Horsemanship membership?

    No problem! You can cancel your membership anytime. Simply visit your Subscriptions page and look for the cancel buttons at the bottom. Cancelling will stop your payments immediately. You will retain access until the end of your currently paid term.

    If my payment was cancelled, why is it still showing up as a charge on my account?

    Sometimes if a cancellation is requested and processed on the same day as the payment was due, the charge will show up as “pending” on your account. Depending on your bank, it can take 1-2 days for the payment to “drop off” from your account. This is normal. If you have received your cancellation confirmation and still feel you have been charged in error, please contact us immediately so that we may send your bank the information they need to confirm.

    What is your refund policy?

    We have a 30 day refund policy on all of our physical and virtual products. If you are not 100% satisfied with your purchase, simply contact us using the form below to request a refund. (The 30 days starts the day you place your initial order.) For more information, see our Terms & Conditions.

    Do you accept payment through Western Union?

    Good question. At this time, we only accept credit or debit card payments. If you have a special circumstance and would like to inquire about other options, please contact us using the form below.

    How do I update my credit card?

    From your Members Area, visit your Subscriptions page (accessible from the Account->Subscriptions menu). You will be able to update your credit card information on that page.

    NOTE: Please do not send credit card information via email as it it not secure.

    How will the charge show up on my credit card?

    Great question. When you purchase a virtual product, clinic, or a physical product, you will see “Josh Nichol” on your credit card statement.

    Can I upgrade or downgrade my membership level?

    Absolutely! If you would like to upgrade (or downgrade), visit your Subscriptions page. Just choose the new option that you want, and proceed to the order form, where you can check out with one click.

    By upgrading through this page, you ensure that you are logged in, which means that your existing subscription will be replaced with your new one. Specifically, your old subscription will be automatically cancelled, and your payments for the new level will be prorated as appropriate.

    If you want a refresher on what each membership option offers, you can learn more about the Master Course here and the Mentorship options here. Just make that you visit the order form through your Subscriptions page when you’re ready to purchase to ensure that your existing subscription gets replaced and you don’t accidentally start a second one.